Terms of Service
These Terms of Service govern your use of mcclaintrucking.com and the moving services provided by McClain Trucking (“McClain Trucking,” “we,” “us,” or “our”). By using our website, requesting a quote, or booking a move, you agree to these terms. Please read them carefully.
Our Services
McClain Trucking is an Ohio-licensed and insured household-goods moving company operating under PUCO No. 178432-HG, USDOT authority, and MC authority. We provide local, long-distance, packing, loading, and heated storage services across Greater Cleveland and Northeast Ohio using our own trucks and our own employees. We are not a broker, marketplace, or lead-referral service.
Quotes and Flat-Rate Pricing
The written quote we provide reflects one fair flat rate based on the information you give us about your move, including the origin, destination, household size, access conditions, and any specialty items. Provided the scope of the move does not materially change from what you described, that flat rate is the price you pay — even if the job takes longer than we estimated. If you add items, services, or stops, or if access conditions differ substantially from what was disclosed, we will discuss any adjustment with you before proceeding.
Scheduling and Access
We make every reasonable effort to arrive within the agreed window, including planning around Cleveland weather and traffic. You agree to provide safe, lawful access to both locations, to secure any required building permissions such as a Certificate of Insurance or reserved freight elevator, and to be present or designate someone to direct the crew.
Your Responsibilities
You are responsible for accurately describing your shipment, properly preparing items not covered by packing services, and disclosing fragile, hazardous, or high-value items. We do not transport hazardous materials, perishables, live animals, or certain items of extraordinary value unless arranged in advance and in writing.
Liability and Valuation
Every move includes released-value protection at sixty cents per pound per article at no additional charge, as set by federal standard. Full-value protection is available for an additional charge. Our cargo liability and claims process follow applicable PUCO and federal regulations, and claims for loss or damage must be submitted in writing within the applicable claim window, generally about nine months. Our liability is limited to the level of protection you select.
Payment and Cancellation
Payment of the flat rate is due upon completion of the move unless otherwise agreed in writing. We accept standard payment methods. If you need to cancel or reschedule, please notify us as early as possible so we can adjust the schedule; we aim to handle changes fairly and without unreasonable fees.
Limitation and Governing Law
To the fullest extent permitted by law, our total liability arising from any move is limited to the valuation coverage you selected. These terms are governed by the laws of the State of Ohio. We may update these terms from time to time, and continued use of our services after changes are posted constitutes acceptance.
Contact
Questions about these terms can be directed to [email protected] or to our office at 4480 Brookpark Road, Cleveland, OH 44134.